Payment, Shipping Refund and Returns Policy

Payment Policy

Accepted Payment Method

We currently accept Bank Transfer only.

Payment Process

Customers must make complete payment into our official business bank account.
Orders will not be processed until payment has been fully confirmed in our account.
After payment, customers are required to upload the actual bank transfer receipt for verification.

Official Account Details

Bank: FCMB
Account Number: 2001219243

Any order submitted without confirmed payment will remain on hold.

Shipping, Delivery & Waybill Policy

Lagos Delivery

Delivery within Lagos is available, and charges may vary based on:

Item size
Item weight
Customer’s distance from the pickup center

Starting rate: ₦1,500.00 upwards
Pickup Center: Olufemi Ogunshola, Ogba, Lagos

Nationwide Waybill (All Regions)

For items leaving Lagos to Western, Eastern, Northern, and Southern regions:

Courier Evening Drop-Off Charge: ₦500.00
Items typically leave Lagos the following morning
Bulkier or heavier items may attract additional charges

The final waybill fee is determined by:

Size and weight of goods
Declared value
Destination location

We assure customers of subsidized waybill fees at all times.

Fast-Track Waybill

Same-day delivery (Western States only): ₦1,000.00

Pairing Waybill

Items may be paired with others heading to the same destination
Dispatch may take a few extra days
Fee: ₦500.00

Rider’s Fee

A rider’s pickup fee may apply at the pickup location.
Indicative total rider-related charges: ₦4,000.00 (where applicable)

Pickup Policy (Strictly Enforced)

All orders scheduled for pickup must be collected within 7 days of order confirmation.

Please note:

We will not be liable for any damage, misplacement, or loss of goods left unpicked after 7 days.
Orders not picked up within this timeframe are considered abandoned.
No refunds or exchanges will be granted for abandoned items.

Stockpile Policy (Strictly Enforced)

Stockpile services are available for a maximum of 7 days only.

Important conditions:

Items must be picked up or delivery/waybill must be requested within 7 days.
We will not be liable for damage, misplacement, or total loss of items left beyond the stockpile period.
Failure to act within the stated timeline results in automatic forfeiture.
No refund or exchange applies to stockpiled items left beyond 7 days.

Refund & Exchange Policy

Due to the nature of our pricing, stockpile, and pickup system:

No refunds
No exchanges

This applies especially to:

Orders not picked up within the stipulated time
Stockpiled goods left beyond the allowed duration

Customer Agreement

By placing an order on this website, you confirm that you:

Accept full responsibility for timely pickup or delivery arrangements

Have read and understood all policies

Agree to the pickup, stockpile, delivery, and payment terms